Our Business

Our business centers around service mind. Right from the beginning, Leadway will take care of you. Customers can feel assured that their machines will function exactly as our high standards. We have a professional team who provides after-sales services such as preventive maintenance and genuine spare parts from the original manufacturer. Leadway is more than happy to provide expert advice and consultations for each business. Moreover, financial and leasing services are also available.

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Financial services

Leadway Heavy Machinery Co., Ltd. offers consultation services regarding leases through leading financial institutions to support and elevate your business. We help provide information on leasing terms and conditions that suit each business’s cash flow with a flexible payment method and comfortable installment balances. 

 

1.Leading financial institutions to take care of you

2. All-round services that match your business

3. We are ready to support and help grow your business in a sustainable way 

After-sales services 

Our team of expert technicians are here to support you

Leadway greatly emphasizes on developing and preparing our team of engineers and technicians to perform at their finest. We offer regular training on maintenance, troubleshooting, and system checking to support customers with professional advice.

Taking care of our customers – free of charge

All of Leadway’s brands and models come equipped with a quality guarantee and after-sales services. Services include;
Preventive Maintenance (PM) : your machine’s condition will be tested, the oil will be changed according to the period. If any parts are damaged or require attention, we will change or repair it immediately to prevent any break downs that will lengthen repairing duration. These services are free of charge. 

Taking care of customers for your peace of mind

Leadway’s specialists in the heavy machinery field have designed a PM Retention timetable as a guideline for consistent maintenance. They are knowledgeable about the information of each machine. Following this timetable helps extend the usage span of the machine as all parts are tested regularly. In the case that any damages are detected, the team will immediately repair it with ease before main parts are affected which could lead to costly and lengthy repairs if left unattended. 

Machine testing services

Naturally, after using machines for a while, its efficiency, speed, and excavation power may slightly decrease. This may lead to overconsumption of fuel and unnecessary operation expenses. When this occurs, it is time for maintenance. Machines should be tested in detail regularly by experienced technicians who have passed standardized training sessions from the original manufacturer. The team is qualified to analyze machine problems systematically using special equipment for deep analysis including;

1. Machine efficiency testing
2. Boom/arm/bucket cylinder speed testing
3. Excavator and swing speed testing
4. Travel speed testing
5. Engine system testing
6. Electrical system testing
7. Electrical wiring testing
8. Suspension system testing
9. Hydraulic system testing
10. Cylinder compression testing
11. Injection shut-off testing
12. Feed pressure testing

Spare parts

Leadway supplies genuine spare parts that are certified from the original manufacturer. It is our pride to be part of our customers’ business success. We constantly improve the purchasing system with the latest computer systems for quick browsing and services. Customers can search and order the spare parts conveniently no matter where they are located in. Today, Leadway Heavy Machinery Co., Ltd. is the brand representative of genuine spare parts of Sumitomo asphalt pavers, Bobcat compact excavators, Sany concrete machinery and mining machines, Bomag road machinery, JGM wheel loaders, along to OEM spare parts.

Customer relations 

Basic services regarding machinery 

Leadway’s customer relations are more than welcome to update customers with sales promotions and interesting customer advantages. We also have a Call Center with technicians who will help guide you through basic troubleshooting such as basic repairs and support.

Contact the Leadway Call Center at 1462. 

The Leadway hotline

 LEADWAY MOBILE SERVICE – Extra fast on-site repair services. Our Company has a team of technicians equipped with the best tools and genuine spare parts to support customers within 24 hours. 

14 Service Centers

Customers can feel assured with 14 branches of Leadway Service Centers across the country. These One Stop Services will provide fast, professional support for you.
Leadway’s team of professionals are always ready to help. We have special equipment and the latest technology for on-site machine maintenance and repair. 

14 Service Centers
  • LEADWAY SERVICE CENTER, BANGNA-TRAT KM.41 BRANCH (BANG WUA)
  • LEADWAY SERVICE CENTER, NAKHON SAWAN BRANCH
  • LEADWAY SERVICE CENTER, LAMPANG BRANCH
  • LEADWAY SERVICE CENTER, CHIANG MAI BRANCH
  • LEADWAY SERVICE CENTER, NAKHON RATCHASIMA BRANCH
  • LEADWAY SERVICE CENTER, KHON KAEN BRANCH
  • LEADWAY SERVICE CENTER, UBON RATCHATHANI BRANCH
  • LEADWAY SERVICE CENTER, RATCHABURI BRANCH
  • LEADWAY SERVICE CENTER, CHANTHABURI BRANCH
  • LEADWAY SERVICE CENTER, PRACHUAP KHIRI KHAN BRANCH
  • LEADWAY SERVICE CENTER, CHUMPHON BRANCH
  • LEADWAY SERVICE CENTER, SURAT THANI BRANCH
  • LEADWAY SERVICE CENTER, NAKHON SI THAMMARAT BRANCH
  • LEADWAY SERVICE CENTER, PHUKET BRANCH